Question 1

Do I require a GP referral to be seen at ACTIVATE?

Accepted Answer

No. We want to make Musculoskeletal care easily accessible for everyone. A referral from GP or any healthcare professional is not required  👍

Question 2

What is the cost of ultrasound scanning?

Accepted Answer

Ultrasound scanning is FREE if its part of your clinical assessment. We only charge for ultrasound scanning if its required in performing a guided injection 👍

Question 3

What is the waiting time to be seen in clinic?

Accepted Answer

There is no significant waiting time. You will be seen within one week (often 3-4 days)  👍

Question 4

Do you provide remote consultations (virtual appointments)?

Accepted Answer

Yes. You can book a remote consultation appointment using our online booking page  and you will receive an email with a link to use on the date and time of your appointment 👍

Question 5

How can I pay you for your services?

Accepted Answer

We accept all major bank cards and PayPal for payment.

Question 6

Where are your clinic locations?

Accepted Answer

We provide our services in Kent from two sites: Maidstone (within PhysioFit Kent, Boughton Parade, Loose road, ME15 9QD) and Kings Hill (Kings Hill Medical Centre, 37 Queen Street, Kings Hill, West Malling, ME19 4JP)

Question 7

How do I know that my data are safe?

Accepted Answer

Our electronic healthcare record system is GDPR compliant. Your data is stored on a secure Microsoft Cloud Database in the United Kingdom. We do not share your details with third parties. Your clinic letter will be emailed to you in PDF format after your appointment.